Conflict Resolution


 * Identify the source
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! Organizational/Administrative !! Interpersonal
 * Reward systems || Faulty acknowledgement
 * Budget/Scarce resources || Faulty communication
 * Uncertainty about authority || Personal grudges & prejudices
 * Different goals ||
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 * Uncertainty about authority || Personal grudges & prejudices
 * Different goals ||
 * }
 * }


 * Decide and deploy a negotiation strategy
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! Title !! Method !! Effect !! Appropriate !! Inappropriate
 * Denial or withdrawal || “Problem doesn’t exist” || Win/Lose || Unimportant issues || Important Issues
 * Suppression or smoothing over || Differences are played down. Resentment, defensiveness, sabotage if remains suppressed || Win/Lose || Relationships are more important || Others are ready and willing to deal with the issue
 * Power || Authority decides || Win/Lose || Agreed upon || Losers have no way to express needs
 * Compromise || Each gives up someone in order to meet midway || Win/Win || Ok to ignore issue’s diversity || Too watered down to be effective
 * Collaborate || Emphasis on group solution with few losers || Win/Win || Committed parties || No time, ability or commitment
 * }
 * Compromise || Each gives up someone in order to meet midway || Win/Win || Ok to ignore issue’s diversity || Too watered down to be effective
 * Collaborate || Emphasis on group solution with few losers || Win/Win || Committed parties || No time, ability or commitment
 * }
 * Collaborate || Emphasis on group solution with few losers || Win/Win || Committed parties || No time, ability or commitment
 * }


 * Use a productive mindset
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! Win-Lose or Lose-Lose!!Win-Win
 * Us vs them||Problem orientation (we vs problem)
 * One party’s gain, one party’s loss||Mutual gain seen as attainable
 * Argument over positions leads to polarization and entrenchment||Seeking various approaches to end
 * Each side sees issues from own perspective||Understand other perspective
 * Short term approach, immediate problem||Long term, good ongoing relationship
 * Usually considers only task issues||Resolve task and relationship issues
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 * Each side sees issues from own perspective||Understand other perspective
 * Short term approach, immediate problem||Long term, good ongoing relationship
 * Usually considers only task issues||Resolve task and relationship issues
 * }
 * Usually considers only task issues||Resolve task and relationship issues
 * }


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